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Terms & Conditions

GENERAL TERMS

The webpage www.lefkon.gr includes an electronic shop, which is the online/e presence of the company under the name "Andrikopoulou Eirini" and the trade name "lefkon" (Tax Reg. No 116205341, C DOY Patras). The company's head office is located in Eirinis & Filias Parodos A2, no 3, Patras, Greece)

The creation of this particular e-shop signifies the beginning of an advanced form of communication between the company and its customers. In addition, this e-shop is intended for all internet users who wish not only to receive direct information on the company's products but also to complete a purchase through the e-shop, by means of distance online order, provided that the company has sufficient stock."lefkon" gives attention to the direct and satisfactory customer service, operating constantly in a responsible manner on the course of its business activity and cultivating trust between the company and its customers.The present terms fully comply with the current European and Greek legislation. Website users acknowledge they have read the present terms, agree with them and undertake to comply with them.


A. PERSONAL DATA PROTECTION

When you place an order, you will be asked to provide your full name and surname, an address for the delivery of products, your phone number (whichever phone number you specify), your email address and, in case you choose to use PayPal , your PayPal account details. Our company shall process this data in order to complete the order placed by our customers and shall in no way disclose, publish or sell these data to any third parties, except in case a legal procedure regarding the withdrawalhttp://cdncache-a.akamaihd.net/items/it/img/arrow-10x10.png of confidentiality is initiated (L. 2225/1994).


B. ORDER OF PRODUCTS AND CONSUMER PROTECTION

Proceeding to an order through the e-shop signifies that you enter into a distance selling agreement, which is governed by the legal frame of Law 2251/1994, as modified. You may enter into a valid order through our e-shop provided that you are a legally capable person according to the Greek Civil Code (that is if you are eighteen years of age or older and you are not placed under judicial guardianship regarding the entering into sales agreements).PROCEDURE FOR MAKING AN ORDER THROUGH OUR E-SHOP: You need to fill in the special form with the necessary data in order to enter into the sales agreement . You also need to unreservedly accept the sales agreement terms and the terms of use by clicking the "ACCEPT" button, as shown online to all users of our website.For payments through PayPal you will need to fill in the necessary data . For payments upon delivery (only for purchases within Greece) you will be charged for this service . Before the completion of your order, our company informs consumers through our website about the substantial features of the product, price, quantity, transfer costs, payment method, delivery method, duration and price of the offer. Upon sending of the order form, consumers will receive an online copy of their order that they may save . All prices shown at each product include VAT (23%) . In case of mistake, the company reserves the right to change prices without notice to the consumers. Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, etc., for which our company shall bear no liability.


C. METHOD – TIME – COST OF DELIVERY

For the delivery of our products we use courier or national post office, always ensuring the safe and fast dispatch of your purchases . In every dispatch you will receive an invoice/receipt of your purchased products in ? (Euro) . Delivery within Greece is free of charge! Below you will find a table chart with charges and estimated time of delivery .

Place of delivery Mean of delivery Days of deliver Cost

Greece

Courier / Post office

1-4 days

Free of charge

Europe

Courier

4-5 days

25€*

Europe

Post office

10-15 days

15€

Within Europe

Courier


*

Outside Europe

Post office



* The prices in the table is the minimal charge of 2kgr packages. During the order procedure the package weight is calculated and the price comes out.



PAYMENT METHOD

1.PayPal:

We are terribly sorry but due to the current sityuatio in Greece, paypall haw temporally stopped delivering payments. If you still wish to proceed to an order please contact us at info@lefkon.gr sto that we inform you of other means of payment.

2. Cash on delivery- only for Greece

For purchases in the Greek area you have the choice of the cash of delivery. In this case the charge is 2€. The money charged for the delivery expenses is not returned.


D. CONSUMER RIGHTS

Withdrawal

In the occasion that the product was delivered to you according to your order and in good condition, but for any reason (size, color, design, etc) you still wish to change it, then the return costs are not covered by us . You will have to return the product in perfect condition (without stains, damage, labels been cut off, etc) and with the invoice/receipt, after you inform us via e-mail, with a shipping company of our choice , within 10 daysof receiving the product. It is important we mention that loss of the product is not covered so we suggest you keep the receipt of your shipment. If the product of replacement is out of stock we will contact you to let you know and wether you want a refund or to change the order.

Return due to error

If the reason for returning a product is due to our company's error - the product is not the one you ordered or it has a flaw - we will cover the costs of return shipping. In that case you have to send us an e-mail at info@lefkon.gr letting us know the reason of your return and whether you wish to have a refund or correcting your order. We then proceed to your request after we receive the product in the exact condition that was sent to you and with its receipt.
Options for return:
A. crediting of account
B. money refund

Guide on product returns

The product needs to be in its initial package and in the same perfect condition in which you received it, together with the relevant payment receipt, including the product's special signs (labels and tags). When returning an item, you need to fill in a return form and inform us via email at info@lefkon.gr mentioning the order date and order number within the exclusive time-limit of ten (10) days.

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